RESPONSIBLE AI & PRIVACY
Technology should support judgment — not replace it.
MentaLoop is being developed to help patients carry what matters between sessions and to give professionals concise, traceable context. AI can assist the workflow, while interpretation, professional judgment and clinical decisions remain human responsibilities.
AI assists. Professionals decide.
MentaLoop is being designed as a professional support tool, not an autonomous clinical decision-maker. AI-assisted features may help organize, structure and retrieve information, but their outputs are intended to remain subject to professional review and interpretation.
01
ASSIST
AI can support information organization and workflow continuity.
02
REVIEW
AI-assisted outputs remain available for professional review and refinement.
03
DECIDE
Interpretation and clinical decisions remain with the qualified professional.
The relationship remains human.
Mental-health care depends on context, judgment and human connection. MentaLoop is being built around people rather than around autonomous AI — with technology intended to reduce friction around the work, not take control of the therapeutic relationship. The patient-side AI is designed to help people put experiences into words and organize them; it is not therapy, does not diagnose and is not designed for real-time crisis monitoring. MentaLoop is not an emergency service: in an emergency, contact local emergency services.
PRIVACY & SECURITY
Sensitive information deserves particular care.
Plain answers to the questions people ask first. A short label under each question says whether it describes the prototype today, a design choice, or something still open.
What does the AI do?
Design choice: how MentaLoop is being built
In the patient’s space it helps put experiences into words, organize them and suggest a summary the patient can edit. In the professional view it organizes what the patient chose to share and points to the source.
Is this a replacement for therapy?
Design choice
No. It is not therapy and does not diagnose. It does not make clinical decisions and does not reply on the professional’s behalf. In an emergency, contact local emergency services.
Will my therapist see everything I write?
Design choice
No. The professional’s view only includes reflections the patient chooses to share. Private reflections and unfinished drafts are not part of it, and keeping a reflection private is a complete outcome. In the prototype this boundary is set by access rules, tested with fictional data. It describes what the professional can see in MentaLoop, not every technical access to the systems and service providers behind it: that is covered in the last answer.
What can my therapist access after I share?
Today: true of the prototype now
The whole reflection: the summary the patient approved, the priority the patient marked if they marked one, and the original reflection or transcript. Before confirming, the patient sees what will be received and what is not shared. Sharing doesn’t mean it will be read or answered right away, and in this beta a shared reflection can’t be made private again or deleted.
What is available at the prototype stage?
Today
An early prototype, tested with fictional data. The professional beta is still being prepared.
What must be established before real-patient use?
Still open: to be settled before real use
How patients and professionals are linked; who can technically access the systems, and how that access is logged; which service providers, including AI providers, process data, where and for how long; consent; retention and deletion; safety language. We will describe safeguards and compliance only once they are verified.
BUILT RESPONSIBLY
Trust has to be earned.
No autonomous clinical decisions.
Professional review remains central.
Verified claims over premature promises.