Privacy Policy
Last updated: 29 September 2026
1. About this Privacy Policy
This Privacy Policy explains how Liquid Bresaola S.r.l. (“Liquid Bresaola”, “we”, “us” or “our”), operating the MentaLoop website at www.mentaloop.health, collects and processes personal data when you visit the website, contact us, request early access, or otherwise interact with the website.
This Privacy Policy relates to the public MentaLoop website. It does not describe the processing of patient or clinical data within any future MentaLoop product or service.
2. Data Controller
The data controller for the processing described in this Privacy Policy is:
Liquid Bresaola S.r.l.
Piazza Giuseppe Garibaldi 5
23100 Sondrio (SO)
Italy
Tax Code / VAT No.: 01108500149
REA: SO-83416
Website: www.mentaloop.health
Privacy contact: edohendrikcala@mentaloop.health
MentaLoop is a product and brand of Liquid Bresaola S.r.l.
3. Personal Data We Collect
Depending on how you interact with the website, we may collect information that you provide directly to us through our forms.
When requesting early access, this may include:
• first name;
• last name;
• email address;
• professional role; and
• information you voluntarily provide in an optional free-text field.
When contacting us through the website, this may include:
• full name;
• email address;
• professional role;
• organization or practice;
• country; and
• the contents of your message.
Please do not submit patient information, health information, clinical records, session content, or other sensitive personal data through the website forms.
Technical information may also be generated when you visit and interact with the website, including information relating to your device, browser, website interactions, traffic source, pages visited, and cookie or consent preferences, depending on the technologies enabled and your consent choices.
4. Purposes and Legal Bases for Processing
We may process personal data for the following purposes:
Responding to enquiries
We process information submitted through the Contact form in order to receive, assess and respond to your enquiry.
Where your enquiry concerns potential services, partnerships, research collaboration or another potential business relationship, processing may be necessary in order to take steps at your request before entering into a contract under Article 6(1)(b) GDPR. In other cases, processing may be based on our legitimate interest in responding to communications concerning MentaLoop under Article 6(1)(f) GDPR.
Early access requests
We process information submitted through the Early Access form in order to assess interest in MentaLoop, understand the professional profile of potential early users, communicate regarding the request where appropriate, and manage potential participation in early-access activities.
Depending on the nature of the request and subsequent interaction, the legal basis may be taking steps at your request prior to entering into a potential contractual relationship under Article 6(1)(b) GDPR or our legitimate interests under Article 6(1)(f) GDPR in developing MentaLoop and managing requests from professionals interested in the product.
Website operation and security
Certain technical processing may be necessary to operate, maintain and protect the website and its infrastructure. Where applicable, this processing is based on our legitimate interests under Article 6(1)(f) GDPR in maintaining a functional and secure website.
Analytics
Where analytics technologies require consent, we process analytics-related information only on the basis of your consent under Article 6(1)(a) GDPR. You may refuse or withdraw consent through the website’s consent-management interface.
Consent management and documentation
We use a consent-management platform to collect, manage and document visitors’ privacy and cookie choices. Processing necessary to document consent choices may be carried out in order to comply with applicable legal obligations under Article 6(1)(c) GDPR.
5. Website Forms and Wix
The MentaLoop website is built and hosted using Wix.
Information submitted through website forms may be processed and stored using Wix services and made available to authorized administrators of Liquid Bresaola S.r.l. for the purposes described in this Privacy Policy.
Administrative notifications may be generated when a form is submitted so that we can review and respond to submissions.
Wix.com Ltd. acts as a service provider and data processor in connection with relevant website services. Wix may use affiliated companies and sub-processors to provide its services.
6. Analytics
We currently use Wix’s website analytics functionality to understand, in aggregate, how visitors reach and interact with the MentaLoop website and which pages are visited.
Where required, analytics technologies that are not strictly necessary are subject to the visitor’s consent choices.
At the date of this Privacy Policy, we have not configured Google Analytics, Meta Pixel, Google Tag Manager or TikTok Pixel through Wix’s Marketing Integrations for this website.
If the technologies used on the website materially change, this Privacy Policy and the website’s consent-management configuration should be updated accordingly.
7. Cookies and Consent Management
The website uses cookies and similar technologies for purposes such as operating the website, maintaining functionality, understanding website usage and recording privacy preferences.
We use Usercentrics for Wix as our consent-management platform. Usercentrics enables visitors to accept, reject or manage relevant consent choices and records those choices where necessary.
In connection with consent management, technical information such as consent choices, date and time information, device information, IP address and related technical information may be processed.
Where consent is required for a technology, that technology should only be activated in accordance with the consent choices made through the consent-management interface.
You can change or withdraw your consent choices using the privacy or consent settings available on the website.
8. Service Providers and Recipients
We may disclose or make personal data available to service providers where this is necessary to operate the website and provide the functions described in this Privacy Policy.
These currently include:
Wix.com Ltd. and relevant Wix affiliates and sub-processors, for website hosting, infrastructure, forms, website administration and analytics functionality.
Usercentrics GmbH and relevant service providers, for consent management and documentation.
We do not sell personal data submitted through the MentaLoop website.
We may also disclose personal data where required by applicable law, regulation, legal process or a competent authority.
9. International Data Transfers
Some of our service providers operate internationally.
Wix states that website visitor data may be processed or stored in different jurisdictions, including locations inside and outside the European Economic Area.
Where personal data is transferred outside the European Economic Area to a country that is not recognized as providing an adequate level of data protection, the relevant service provider may use appropriate transfer mechanisms and safeguards as required by applicable data-protection law, including Standard Contractual Clauses where applicable.
10. Data Retention
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including responding to enquiries, managing early-access requests, maintaining appropriate business records, complying with legal obligations, resolving disputes and protecting our legitimate interests.
The appropriate retention period may therefore vary depending on the nature of the interaction and the applicable legal requirements.
Consent records and technical information may be retained for the periods necessary to document consent choices and comply with applicable legal obligations.
We will review retention practices as the MentaLoop website and services develop.
11. Your Rights
Subject to the conditions and limitations provided by applicable data-protection law, you may have the right to:
• obtain confirmation as to whether we process your personal data and request access to it;
• request correction of inaccurate or incomplete personal data;
• request deletion of your personal data;
• request restriction of processing;
• object to processing based on legitimate interests;
• withdraw consent at any time where processing is based on consent, without affecting the lawfulness of processing carried out before withdrawal;
• request data portability where applicable; and
• lodge a complaint with a competent data-protection supervisory authority.
If you are in Italy, you may lodge a complaint with the Garante per la protezione dei dati personali.
To exercise your rights in relation to personal data processed through the MentaLoop website, contact us at edohendrikcala@mentaloop.health.
We may need to verify your identity before fulfilling certain requests.
12. Security
We take reasonable organizational and technical measures appropriate to the nature of the website and the personal data processed through it.
However, no internet-based service or method of electronic transmission can be guaranteed to be completely secure.
For this reason, visitors must not use the public website forms to submit patient information, health information, clinical records, session content or other sensitive personal data.
13. Children
The MentaLoop website is intended primarily for mental-health professionals, organizations, partners, researchers and other persons interested in MentaLoop.
The website is not intended to collect personal data directly from children through its Contact or Early Access forms.
If you believe that a child has submitted personal data to us through the website, please contact us so that we can assess the appropriate action.
14. External Links and Prototype
The website may contain links to external websites or services, including a MentaLoop prototype or demonstration environment.
External websites and services may operate under their own privacy practices and policies.
The MentaLoop prototype is intended for demonstration purposes. Visitors must not enter real patient information, health information, clinical records, session content or other sensitive personal data into the prototype unless and until an appropriate environment and specific terms or privacy information expressly permit such use.
15. Changes to this Privacy Policy
We may update this Privacy Policy as the MentaLoop website, our services, applicable requirements or the technologies used on the website change.
When we make changes, we will update the “Last updated” date shown at the top of this page.
Material changes may also be communicated through the website where appropriate.
16. Contact
For questions regarding this Privacy Policy or the processing of personal data through the MentaLoop website, please contact:
Liquid Bresaola S.r.l.
Piazza Giuseppe Garibaldi 5
23100 Sondrio (SO)
Italy
Email: edohendrikcala@mentaloop.health